Refund policy
For eligible items, IAM offers a 30-day return policy: you have 30 days after receiving your item to request a return. The exceptions below apply to this voluntary policy and do not limit your statutory rights.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@acceptmeiam.com.
If your return is approved, we’ll send you a return shipping label and instructions, including the appropriate address, for sending your package.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@acceptmeiam.com.
Damages and issues
Please inspect your order on delivery. If an item is defective or damaged, or you receive the wrong item, please contact us at contact@acceptmeiam.com, preferably within 48 hours of delivery, and provide clear photos of the item and its packaging so we can assess the issue and make it right. Reporting later or not having photos does not remove your statutory rights.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Books – Special Return Policy
Books printed on demand are excluded from IAM’s voluntary 30-day returns for change of mind. If a book has a manufacturing defect, arrives damaged, or is the wrong item, please contact us as soon as possible at contact@acceptmeiam.com. Photos of the book and packaging will help us assess the issue. This policy does not limit any statutory rights, including an applicable right of withdrawal.
Sale items and gift cards are excluded from IAM’s voluntary 30-day return policy, without limiting any statutory rights that apply.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Return shipping fees
Customers are responsible for return shipping costs.
Please use a tracked shipping service and keep proof of shipment.
If the item is defective or incorrect, we will cover the return shipping cost.
European Union 14-day cooling-off period
If you are a consumer in the EU, you generally have 14 days after receiving your order to change your mind and ask to cancel your purchase, without giving a reason. You can also contact us before delivery. To make a request, email contact@acceptmeiam.com. Legal exceptions may apply.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved.
If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at contact@acceptmeiam.com.